Terms & Conditions

This is an informative translation. The Czech version is legally binding.

These terms and conditions apply to all contracts concluded by Green Wave Hotels s.r.o. with its registered office at Chelčického 1566/9, 130 00 Prague 3 – Žižkov, IČO: 09290478, DIČ: CZ09290478 registered in the commercial register of the Municipal Court in Prague under the mark C 333934/MSPH (hereinafter referred to as the "accommodation provider") with third parties within the scope of business activities defined in Article 1 of these terms and conditions.

The partner and managing director of the company is Mr. Jiří Čech.

Scope of these terms and conditions

1.1 The accommodation provider operates the autonomous Youngmann House facility (hereinafter referred to as the "accommodation facility"), which is located at Jungmannovo náměstí 14, Prague 1, ZIP code 110 00, Czech Republic.

1.2 These terms and conditions apply to contracts with third parties on the basis of which the accommodation provider provides accommodation services and related services as part of the operation of the accommodation facility.

(hereinafter referred to as "Services").

Contracting party

2.1 The contractual party is, on the one hand, the accommodation provider and, on the other hand, the natural or legal person who has confirmed his offer to the accommodation provider - reserved rooms or, as the case may be, placed an order with the accommodation provider (hereinafter referred to as the "contractual party").

2.2 If the contractual party reserves services and/or makes an order for another person and/or for several persons (hereinafter referred to as "guests"), the contractual party is also a contractual party in these cases and guarantees the proper performance of the contract by the guests concerned by the relevant order and/or its confirmation. This applies even if the accommodation provider expressly or implicitly agrees to charge guests for the services; the contracting party is always the collective debtor for all the guests' obligations towards the accommodation provider.

2.3 If the contracting party does not make a reservation for itself, but for third parties, and clearly states this fact in its request and/or confirmation of the offer, the accommodation provider will require payment of the costs for the services from the guests and will not demand them from the contracting party even if the guests do not fulfill their payment obligations within the due date or at all. The relevant data on the guests in the order of the contracting party are not binding or decisive, only the data specified in the confirmation of the offer are binding and decisive.

2.4 The accommodation provider is entitled to request a deposit from the guests upon registration or in advance from their credit or debit card (hereinafter referred to as "credit card"). In such event, the person whose credit card details are kept is also jointly and severally liable for all costs and damages incurred as a result of the services provided by the accommodation provider for the benefit of one or more guests. The above does not apply if the credit card holder proves that the credit card data was provided to the accommodation provider without his knowledge and consent.

Conclusion of contract

3.1 Within the framework of these terms and conditions, a contract between the accommodation provider and the other contracting party is created immediately

submission of an order by the other contracting party and/or

offers made by the accommodation provider based on the order of the other contracting party and

acceptance of such offer by the relevant other party.

3.2 The order of the contracting party may be written, oral or otherwise, but it must specify the time and number of guests. The business conditions attached to the order of the contracting party are not taken into account and are not part of the contract, except in cases where the accommodation provider admits the applicability of such business conditions in its confirmation.

3.3 The accommodation provider's offer (hereinafter referred to as the "offer") must be exclusively in writing, which also means e-mail and/or electronic copy. The reservation of rooms (confirmation of the offer) by the contracting party (hereinafter referred to as "confirmation") must be exclusively in writing, which also means e-mail and/or electronic copy.

3.4 The provisions contained in the offer take precedence over the provisions contained in these terms and conditions.

3.5 The accommodation provider does not have to provide services that the contracting party did not explicitly mention in its order (e.g. parking). If the guest requests services that were not part of the contract party's order, the accommodation provider can provide these services. In such a case, the contracting party also guarantees the payment of these costs by the guest.

3.6 The contracting party shall state the binding number of accommodated guests in individual rooms in the order. The accommodation provider is entitled to refuse accommodation if more people are to be accommodated in the rented room than specified in the order. If the accommodation provider finds that the room is occupied by more people than indicated in the offer, it can charge the contracting party an additional fee or order the room to be vacated.

3.7 The contracting party is responsible for ensuring that each guest agrees to these terms and conditions, takes note of the principles of personal data protection and undertakes to comply with these terms and conditions; violation of these terms and conditions by the guest is considered a violation by the contractual party itself.

Payment for services

4.1 The prices of the services that the contracting party orders from the accommodation provider for themselves and/or for their guests are stated in the offer or confirmation. In addition, prices may be based on these terms and conditions and/or other documents and information provided to the contracting party and/or guest.

4.2 The prices of the services listed in the offer or confirmation are based on the information that the contracting party provided to the accommodation provider as part of its order. The accommodation provider is entitled to unilaterally increase the price if the contractual party has withheld information that affects the price determination (e.g. the actual number of accommodated persons).

4.3 All amounts are quoted including applicable VAT, unless the accommodation provider expressly states otherwise. The price of the accommodation does not include the local tourist tax, unless the accommodation provider explicitly states otherwise. The current rate determined by binding legal regulations will be added to the price.

4.4 All payments must be made in the currency shown in the quotation or confirmation. Cash payments are not possible. If the contractual party or the guest pays the bill with a credit card, this card is debited with the amount in CZK. The invoiced amount is indicated on the invoice in CZK and EUR. For any conversion that would be necessary for the payment of services, the accommodation provider will use the official exchange rate of the Czech National Bank valid on the day the guest checked in.

4.5 If the contracting party and/or the guest pay by bank transfer, they must use the bank details that appear on the invoice; the bank account must be maintained in the currency of the invoice. Bank fees and exchange rate risks are borne by the contracting party or the guest. The contracting party or the guest are obliged to pay the bill within the period indicated on the invoice.

4.6 If the contracting party and/or the guest pay by credit card and/or have provided the accommodation provider with their credit card details in order to secure the reservation, the accommodation provider is entitled to deduct the amount specified in the offer or confirmation from the relevant credit card at any time after the deadline for free cancellation of the reservation (see Article 5 of these terms and conditions).

4.7 The contracting party acknowledges that the accommodation provider may not accept credit cards issued by certain card companies. The contracting party is obliged to check whether the accommodation provider accepts credit cards issued by specific credit card companies.

4.8 The accommodation provider is entitled to request a deposit or payment in full before arrival. The contracting party is obliged to pay for the services specified by the accommodation provider on the advance invoice within the due date specified on this invoice, the date of crediting the amount to the accommodation provider's account being decisive. After receiving the deposit, the accommodation provider will issue a tax document for the received payment in accordance with applicable legal regulations. After the services have been provided, the accommodation provider will issue a proper tax document for billing the services, on which the advance paid on the basis of the advance invoice will be used.

4.9 If the contractual party fails to fulfill the payment obligation according to Article 4.8 of these terms and conditions, this does not mean cancellation of the confirmation by the contractual party; in such a case, the contracting party is only in default of its payment obligation; however, the contract as such remains in effect.

4.10 If the contractual party and/or the guest are late in fulfilling the payment obligation, the contractual party and the guest are obliged to pay a contractual penalty of 0.05% of the amount due for each day of delay or part thereof; any claims of the accommodation provider for statutory interest on late payment or claims of the accommodation provider for damages are not affected.

Cancellation of confirmation

5.1 The contracting party and/or the guest may cancel the confirmation at any time, subject to the cancellation fees arising from the relevant offer or confirmation. If the offer or confirmation does not contain any cancellation information, the terms of this clause 5 apply.

5.2 If the contracting party reserves a maximum of three rooms for a maximum of five nights, the following applies:

If the accommodation provider receives the cancellation no later than 72 hours before the guest's arrival date according to the confirmation, the cancellation is free of charge for the contracting party or the guest. If the contractual party or the guest does not cancel within the above-mentioned period and/or if the guest does not use the services of the accommodation facility, which are specified in the confirmation, or does not use them in full, the contractual party or the guest is obliged to pay all amounts owed according to the confirmation, to the extent of the fee for the first night during the stay according to the confirmation.

5.3 A reservation of five or more rooms for the same date, conducted under one name and hotel ID, is considered a group reservation. For group bookings, payment of 100% of the total price is required no later than 28 days before the date of arrival, unless otherwise agreed in writing.

Up to 28 days before the date of arrival, the contracting party may change or cancel the reservation at will without charge.

After the advance invoice has been issued, the contracting party may cancel in writing, free of charge, a maximum of 2 rooms from the number of rooms indicated on the issued invoice. The cancellation fee for each additional room above this limit is 100% of the price of the given room.

After the expiry of the period of 7 days before arrival and in case of no-show, the contracting party is not entitled to a refund of any part of the amount paid.

All changes and cancellations must be made in writing. Unoccupied rooms or late arrivals are not considered a cancellation and are subject to a 100% cancellation fee.

5.4 Non-appearance of the guest on the day of arrival according to the confirmation will be interpreted as cancellation of the order; the cancellation fee is governed by confirmation in a similar manner according to this Article 5.

5.5 Within 14 days from the day of withdrawal from the contract, the seller will return to the buyer all funds, including other costs and fees, that the seller received from the customer, in the same way as they were paid by the customer. Another way of returning funds must be expressly agreed between the contracting parties and must not incur any other costs to the customer.

Registration, de-registration

6.1 Registration in the sense of these terms and conditions means the online check-in of the guest through the accommodation provider's client portal and the acceptance of access codes to the accommodation, which will be sent to the guest after completing the online check-in. In the sense of these terms and conditions, departure means the payment of an outstanding bill by the contractual party and/or the guest to the accommodation provider, the clearing and closing of the windows of the rooms occupied by the guest.

6.2 Accommodation takes place without the physical presence of the reception (autonomous operation). The guest is obliged to check-in online and follow the instructions sent by the accommodation provider, especially regarding access to the property and the room. The guest is responsible for the protection of access data (codes, links, etc.) and may not share them with third parties. In the event of their misuse, the guest is responsible for the resulting damage.

6.3 When registering, the guest must present a valid passport or identity card, a receipt and a valid credit card. The guest agrees that the credit card data will be stored for the purpose of securing the accommodation provider's claims against the contracting party and/or the guest. The accommodation provider has the right to inspect the visas of guests who are subject to a visa requirement in the Czech Republic due to their nationality and, with the guest's consent, include a copy of them in the file. The accommodation provider is entitled to refuse registration if the guest does not meet or completely fails to meet the requirements for identification and documentation specified in this paragraph.

6.4 If the accommodation provider does not have a room available for the guest corresponding to the specification in the order, the accommodation provider reserves the right to accommodate the guest in another accommodation facility of the accommodation provider or in another accommodation facility of a third party, in the same location as the accommodation, at the same price and with services at a level corresponding to the services ordered by the contracting party or at a higher level. If these conditions are met, there is no violation of the accommodation provider's contractual obligations (his obligations to provide services to the guest are thereby fulfilled), and therefore neither the contracting party nor the guest has the right to withdraw from the contract or demand other compensation.

6.5 Regular registration is from 15:00 CET. The accommodation provider reserves the right to hand over the room to the guest later if this is prevented by operational reasons on the part of the accommodation facility.

6.6 Check-out takes place until 10.30 a.m. CET. If the guest wishes to check out later, he must report this request by phone/email no later than 24 hours on the day before departure. The accommodation provider is entitled to refuse the guest's request after a late handover of the room.

If the guest leaves his room later, he is obliged to pay the following costs:

If the guest has notified the accommodation provider of a late check-out in accordance with Article 6.5 of these terms and conditions and the accommodation provider does not object, the guest is obliged to pay the accommodation provider 50% of the relevant daily room price according to the current price list for check-out before 18:00 on the day of departure. If the room is vacated after 18:00 on the day of departure, the guest is obliged to pay 100% of the daily room rate according to the confirmation, unless otherwise agreed.

In cases not covered by paragraph a) of this article 6.7, the guest is obliged to pay 50% of the daily rate of the accommodation establishment valid for the type of room used by him in case of a check-out delay of less than 2 hours; in the case of a check-out delay of more than 2 hours, the contracting party is obliged to pay 100% of the daily rate of the accommodation facility valid for the period until 12:00 noon the following day.

The above provisions are repeated for any additional days of delay.

6.8 Notwithstanding Article 6.6 of these terms and conditions, in the event of late check-out, the accommodation provider is entitled to take the guest's personal belongings from the room and store them elsewhere in the building; this does not affect the contractual party's payment obligations according to Article 6.6 of these terms and conditions. The accommodation provider will store items in the building area to which only building employees have access. The accommodation provider reserves the right to charge the contractual party or the guest an appropriate fee for the storage of cleared items.

6.9 Guests who have not reached the age of 18 (hereinafter referred to as "minors") must be accompanied by a person who has already reached the age of 18 (hereinafter referred to as an "adult") and is a legal representative or a person with the written consent of a legal representative. The accommodation provider will not register a minor unaccompanied by an adult or a minor with an adult who is not a legal representative or does not have written consent from a legal representative, which does not affect the right of the accommodation facility to reimbursement of costs by the contracting party.

6.10 In these conditions, the term "advertised price" means the price valid for each type of room available on the official website of the accommodation provider on the given day.

Parking

7.1 The accommodation provider does not have parking spaces available.

Smoking

8.1 Smoking is prohibited in the entire accommodation facility, including in the rooms. In order to avoid misunderstandings, please note that even smoking "from the window" is strictly prohibited. Areas in which a general smoking ban applies are marked.

8.2 For a violation of the smoking ban according to Article 8.1, the accommodation provider is entitled to charge the guest a contractual fine of CZK 20,000 for each individual violation, regardless of whether and to what extent the accommodation provider suffered damage in connection with the violation. Payment of the contractual fine does not affect the accommodation provider's right to compensation for damages exceeding the full amount of the contractual fine. The guest and the contracting party are further liable to the accommodation provider for all other costs, damages and fines incurred by the accommodation provider as a result of the guest smoking in places where it is not permitted; in particular, but not exclusively, the guest and the contracting party are jointly and severally liable to the accommodation provider for the costs incurred by the accommodation provider to replace textiles, carpets or other equipment whose odor has been affected by the guest's smoking. The guest is obliged to reimburse the accommodation provider for lost profit (in accordance with the rental rate) for a room that, in the opinion of the accommodation provider, cannot be rented or has been refused by another guest due to the smell of nicotine and must be ventilated; the payment obligation applies to the entire ventilation time required to remove the nicotine odor and may last several days.

8.3 If the guest does not refrain from smoking at the request of the accommodation provider, the accommodation provider is entitled to expel the guest from the accommodation facility and vacate the room, without thereby losing his right to payment for the services provided.

8.4 If the guest sets off the fire alarm due to smoking in a place where smoking is generally prohibited, or sets off the fire alarm through other misconduct, the guest and/or the contracting party shall pay all costs incurred by the accommodation provider due to the fire alarm.

8.5 Even in places where the general smoking ban does not apply, the guest must take care not to pollute and/or damage the property of the accommodation provider or a third party with fire, ash, smoke or cigarette butts. The guest is obliged to pay for the damage caused.

Accommodation equipment, cleaning

9.1 All facilities and equipment of the accommodation facility, including that which is intended for consumption, is the property of the accommodation facility and is intended only for use in the accommodation facility.

9.2 The accommodation provider is entitled to include the missing equipment in the bill issued to the contracting party and/or the guest, or to use the credit card details saved at check-in and deduct the relevant amount from the credit card.

9.3 Paid services offered by the accommodation provider or third parties that the guest may use before, during or after the stay will be added to the guest's account and must be paid for by the guest or the contracting party. This applies not only to services that the accommodation provider knows that the guest has used at the time of check-out, but also to services that it learns about only after the guest has checked out. In such a case, the accommodation provider may also use the credit card details stored at check-in and charge the relevant credit card for the corresponding amount.

9.4 The Guest and/or the Contracting Party shall be liable to the Accommodation Provider for any loss or damage to equipment in the accommodation facility's room caused intentionally or by gross negligence on the part of the Guest. This does not apply to items that are intended for consumption.

9.5 The guest is not entitled to interfere in any way with the technical or operational equipment of the accommodation facility, to manipulate installations, safety features, electronic devices or other equipment beyond the scope of their normal use.

9.6 Due to the autonomous operation of the accommodation facility, cleaning takes place after the departure of each guest. The guest is not entitled to room cleaning during the stay at a specific time. In case of a specific problem or extraordinary need, the guest can request cleaning electronically by e-mail or by phone at the accommodation provider's contacts.

Breakfast

The accommodation provider does not provide breakfast or other catering services.

11. Pets

11.1 Pets are not allowed in the accommodation facility.

General rights and obligations of the guest

12.1 The accommodation provider has domestic authority in all areas of the accommodation facility. Employees of the accommodation provider can also exercise this right against the guest.

12.2 The guest must behave respectfully in the public areas of the accommodation facility and take care not to disturb or disturb other guests. In particular, the guest must ensure that he/she moves around in the public areas of the accommodation facility dressed appropriately and adjusts the volume to his/her surroundings.

12.3 The guest must observe the night silence from 22:00 to 7:00 CET. If the guest does not keep quiet at night even after being warned by the staff of the accommodation facility about disturbing the night's peace, the accommodation provider is entitled to vacate the room or have it vacated and expel the guest from the accommodation facility; this does not affect the accommodation provider's claims against the contracting party and/or against the guest.

12.4 Guests are strictly prohibited from using open flames in the entire accommodation facility, including candles, aroma lamps, pyrotechnics or other similar objects. When leaving the room, the guest is responsible for making sure that no faucet is open in the bathroom and that no equipment is left in the room that could cause damage or fire. Damage caused by breach of these obligations shall be paid by the contracting party and/or the guest.

12.5 The accommodation provider has the right to enter the room occupied by the guest, especially for the purpose of cleaning the room, changing towels and changing used cosmetic products.

12.6 The accommodation provider is responsible for things brought by the guest into the accommodation facility in accordance with the relevant provisions of the Civil Code. The right to compensation must be exercised without undue delay. The accommodation provider recommends that guests use the safe located in the room. The accommodation provider is not responsible for the loss, damage or theft of items left outside the safe to the extent permitted by applicable legal regulations.

12.7 The accommodation provider may entrust third parties with the performance of their rights and obligations according to these terms and conditions, individual contracts and/or applicable legal regulations; the employees of the accommodation provider are authorized to do so in any case.

12.8 Free internet connection (Wi-Fi) is available in the accommodation facility. The guest has no legal right to the internet connection; the accommodation provider may suspend or slow down the internet connection. When using the Internet, the Guest is obliged not to view any Internet content that violates the law, nor to perform any activity on the Internet that is illegal due to technology or content. The Guest acknowledges that the Accommodation Provider has a legitimate interest in archiving click logs and, where applicable, information about upload and download activities. If necessary, it may provide them to law enforcement authorities if requested by law enforcement authorities. The accommodation provider has a legitimate interest in pre-filtering or blocking certain sites, especially in the case of streaming services and file-sharing platforms.

Personal data protection

13.1 The accommodation provider also processes guests' personal data for the purpose of fulfilling legal obligations, in particular according to the Act on the Residence of Foreigners in the Territory of the Czech Republic and related legal regulations (e.g. keeping a house register and reporting obligations to the Police of the Czech Republic). The privacy policy is available on the website: https://www.youngmannhouse.com.

13.2 The guest is obliged to provide the accommodation provider with true and complete information necessary for the fulfillment of the accommodation provider's legal obligations, in particular for keeping a record book of accommodated persons and fulfilling reporting obligations to the relevant public authorities. Refusal to provide this information may be grounds for refusal of accommodation.

A higher power

14.1. A breach of contract is not considered a situation where one of the contracting parties fails to fulfill its obligation as a result of an obstacle that occurred independently of the will of the contracting party and prevents it from fulfilling its obligation, while it cannot reasonably be assumed that the obligated contracting party could avert or overcome this obstacle or its consequences and that it could have foreseen this obstacle at the time of its obligation (e.g. war, national or industrial strike, earthquake, flood, fire, terrorist attack etc.). The contracting parties expressly declare that the illness/injury of the guest is not considered to be such an obstacle. Based on the request of the other contracting party, the concerned contracting party shall present a document of the existence of circumstances excluding its responsibility due to force majeure, issued by a competent authority or organization that represents the interests of the country in which the obstacle arose.

14.2 If the contractual parties do not agree otherwise electronically, the contractually agreed deadlines are extended for the duration of the circumstances excluding liability due to force majeure. If the duration of these circumstances exceeds 90 days, any of the contracting parties is entitled to withdraw from the contract in writing, without any negative legal consequences for the withdrawing contracting party.

14.3 A contractual party that violates its obligation, or should have known in view of all the circumstances that it will violate its contractual obligation, is obliged to electronically notify the other contractual party of the nature of the obstacle that prevents or will prevent the fulfillment of obligations, the related consequences and the expected duration. Such report must be submitted without undue delay after the obligated party becomes aware of the impediment or should have become aware of it if it had exercised due diligence. Damages arising as a result of late notification of a threat or occurrence of force majeure shall be covered by the contracting party responsible for this late notification.

14.4 If the obstacle described in paragraph 14.1 of these terms and conditions was caused by measures or other restrictions adopted by the relevant authorities as a result of an unforeseen situation at the time of the conclusion of the contract (e.g. the declaration of a pandemic) and these measures/restrictions had a significant negative impact on the ability of the contracting parties to fulfill the contract, in particular limited transport, travel options, working and opening hours, accommodation, etc., the procedure according to points 15.1 to 15.3 of the terms and conditions does not apply and the contracting party is not released from the obligation to fulfill the contract. The contracting party is obliged to inform the other contracting party about such an obstacle without undue delay after learning about it, together with evidence of the impact of the obstacle on its ability to fulfill the contract. The contracting parties are obliged to negotiate an amendment to the contractual terms in which the obstacle will be taken into account. If the contracting parties do not reach an agreement within 90 days from the date of notification to the other contracting party, whose performance is made substantially more difficult or impossible by this obstacle, this contracting party is entitled to withdraw from the contract without being responsible for the damage caused by such withdrawal. However, this does not affect its obligations arising before the termination of the contract.

Final provisions

15.1 All legal relationships and possible disputes arising on the basis of or in connection with the contract are governed by the law of the Czech Republic and will be resolved by the relevant courts of the Czech Republic.

15.2 In the event of a dispute between the accommodation provider and the contracting party, which cannot be resolved by mutual agreement, the contracting party, if it is a consumer, can use the possibility of out-of-court settlement of the dispute through: Czech Trade Inspection, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague, e-mail: adr@coi.cz, web: adr.coi.cz. You can find detailed information about out-of-court dispute resolution on the website. Before submitting a proposal for an out-of-court settlement of the dispute, we recommend that you first contact the seller and try to resolve the situation by agreement.

15.3 The accommodation provider handles consumer complaints at the following e-mail address: team@gwhotels.cz. The accommodation provider will send information on handling the complaint of the contractual party who is a consumer to the e-mail address of the contractual party specified in the offer.

15.4 The consumer has the right to also use the online dispute resolution platform, available at: https://consumer-redress.ec.europa.eu/index_cs, for dispute resolution.

15.5 Individual agreements take precedence over the relevant provisions of these terms and conditions to the extent that they expressly contain deviations from these terms and conditions. All other provisions of these terms and conditions remain in effect.

15.6 The accommodation provider has the right to change these conditions. The modified terms and conditions become effective on the day they are attached to the new contract and, in the case of an existing contract on repeated performance, on the day they are delivered to the contracting party and/or the guest. In such a case, the new terms and conditions must be delivered to the contracting party/guest at least 7 days before the date of provision of other services according to the contract, otherwise they will only apply to those services that will be provided after 7 days from the delivery of the new terms and conditions. The new version also applies to all guests whose stay begins on the effective date of the new version or later, if the contracting party does not terminate the contract due to the delivery of the new version of the terms and conditions within one week of the delivery of the new version of the terms and conditions.

Service complaints

16.1 The guest is entitled to complain about the quality of the services provided without undue delay after discovering deficiencies, but at the latest during the stay, by phone or electronically at the contact email of the accommodation provider.

16.2 The accommodation provider undertakes to assess and handle the complaint without undue delay, no later than 30 days from the date of its application, unless the contracting parties agree otherwise.

16.3 In the event of a justified complaint, the guest has the right to a reasonable discount or replacement.

Youngmann House Green Wave Hotels s.r.o.